Senior Customer Solution Engineer
Core
Lead forward-deployed customer engagements to diagnose Windows deployment, management, and security issues, developing and implementing technical solutions and automation for strategic enterprise customers.
Role type
Senior Customer Solution Engineer (Forward Deployed)
Builds
Technical prototypes, automation, tools, scripts, and implementation approaches for Windows environments
Domain
Enterprise IT / Windows Systems / Technical Consulting
Required skills
Windows environment expertise, scripting and automation (C, C++, C#, Java, JavaScript, Python), complex troubleshooting, solution architecture, cross-functional collaboration, customer empathy, root cause analysis
Preferred skills
Experience in Forward Deployed Engineering, field engineering, or technical consulting
Technologies
Windows, Intune, C, C++, C#, Java, JavaScript, Python
Responsibilities
Embed with strategic enterprise customers to understand business priorities and diagnose technical issues; devise, design, and implement technical solutions and automation; collaborate with product engineering teams to drive fixes and telemetry enhancements; validate solutions in customer environments to demonstrate measurable improvements; represent customer needs in product planning and influence engineering priorities.
Seniority
Senior, hands-on IC
