Content Program Manager - Consumer Knowledge
Core
Maintain accurate, relevant customer-facing guidance and use evidence to identify content improvements in an assigned consumer portfolio.
Role type
Senior program manager for consumer knowledge content
Builds
Consumer content/scenario readiness for evolving self-help platforms
Domain
Technology / Consumer Knowledge Management
Required skills
Program management, digital content publishing/management, writing or editing, knowledge management, digital publishing modalities, AI tool usage, stakeholder coordination, content lifecycle management, quality measurement, localization readiness
Preferred skills
Experience with Web, social media, in-product, training publishing modalities
Technologies
AI tools
Responsibilities
Coordinate authors, subject-matter experts and publishing partners to validate, update and retire content; Use AI tools to generate and improve drafts, verifying claims, provenance, freshness and customer safety; Support consumer content/scenario readiness for evolving self-help platforms; Measure content quality, discoverability and customer usefulness; Manage scoped plans, deadlines, prioritization, dependencies and risks