Director, Program Management
Core
Define success metrics, monitor delivery, align resources with strategic goals, and manage program operations and vendor relationships to optimize costs and execution.
Role type
Director, Program Management
Builds
Program capabilities and partner ecosystem outcomes
Domain
Business Operations / Commercial Partner Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Program scope definition, success metric tracking, resource and budget alignment, vendor management, contract negotiation, stakeholder engagement, executive reporting, risk analysis, cross-functional escalation resolution, subject matter expertise development
Preferred skills
Business curiosity, situational leadership, self-awareness, ability to thrive in ambiguous environments
Technologies
N/A
Responsibilities
Define success metrics and monitor delivery against strategic goals; Translate program design into launch-ready requirements with engineering and operations; Monitor partner performance, compliance, and resolve operational issues; Track program ROI and influence future design; Lead stakeholder engagement and deliver executive reports; Oversee vendor relationships and contract negotiations; Own escalations and coordinate cross-functional responses to critical issues.