Customer Experience Program Management - CTJ - Poly
Core
Lead virtual teams to deliver infrastructure predictably based on customer needs by driving collaboration, efficiency, and data-informed decision-making for US federal government agency customers.
Role type
Senior Program Manager (Infrastructure & Supply Chain)
Builds
End-to-end processes, KPIs, multi-year roadmaps, and automation initiatives for hardware deployment and supply chain operations.
Domain
US Federal Government / Infrastructure & Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Cross-functional program management, process engineering, optimization, supply chain principles (forecasting, planning, inventory), analytical tooling (T-SQL, Kusto, PowerApps), executive communication, automation scripting
Preferred skills
Six Sigma certification, advanced problem-solving in agile environments, large-scale automation delivery, hardware deployment knowledge
Technologies
T-SQL, Kusto, PowerApps, scripting/automation tools
Responsibilities
Lead virtual teams to deliver infrastructure predictably; Develop methods to collect critical data on deployments and dependencies; Create actionable dashboards to support daily/weekly management; Partner with Engineering, Supply Chain, and Security to define processes and roadmaps; Establish metrics to monitor performance against strategic goals; Present complex topics to executives to drive alignment
Seniority
Senior, hands-on IC with strategic oversight