Technical Support Engineer- Security Cyberdefender
Core
Investigate and resolve customer technical issues while building peer delivery communities and developing technical proficiency.
Role type
Technical Support Engineer (Cybersecurity)
Builds
Customer issue resolution pathways and peer knowledge sharing
Domain
Cybersecurity and IT Operations
Deliverable
client delivery
Required skills
Troubleshooting, analytical problem-solving, Mandarin (fluent), English (fluent), technical consulting, IT operations
Preferred skills
Cybersecurity field experience, CISSP certification, SSCP certification, CompTia Security certification
Responsibilities
Own and resolve customer technical issues, lead or participate in building peer delivery communities, develop technical proficiency through training
Seniority
Individual Contributor
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