Senior Program Manager
Core
Own program outcomes to improve service readiness, customer experience, and operational systems for Defender at scale using telemetry and incident learnings.
Role type
Senior Program Manager (Technical/Cloud Infrastructure)
Builds
Operational systems, service readiness programs, and automated processes for cloud infrastructure and security services.
Domain
Cloud infrastructure, enterprise security software, and service operations.
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Cross-functional program leadership, incident data analysis, operational metrics interpretation, root-cause analysis, process automation, technical fluency in data querying and scripting, stakeholder management for technical teams, risk identification, project dependency management.
Preferred skills
Experience with live-site operations, cloud services, distributed systems, deployment practices, service telemetry, engineering systems.
Technologies
Azure DevOps, GitHub, Kusto, Power BI, Grafana, Azure infrastructure.
Responsibilities
Set success measures, milestones, and decision points across engineering and operations teams; lead readiness and live-site improvement programs; identify recurring failure patterns from incident trends; partner with engineering to automate manual processes; establish execution rhythms to turn risks into owned actions.
Seniority
Senior, hands-on IC