Staff Technical Program Manager, Cloud Availability
Core
Own program execution for cloud availability, including maintenance windows, host patching, network switch upgrades, and incident management to keep GPU infrastructure running reliably.
Role type
Senior Technical Program Manager (Cloud Availability)
Builds
Maintenance window plans, incident response frameworks, and lightweight execution frameworks for availability programs.
Domain
AI Infrastructure / Cloud Operations / Data Center
Deliverable
production ML models
Required skills
Maintenance window planning, incident management, network switch upgrade coordination, technical risk identification, vendor/partner coordination, AI tool usage for program execution, engineering credibility building
Preferred skills
GPU/accelerated-computing cloud experience, Customer Success partnership, designing incident frameworks from scratch, navigating pushback from senior technical leaders
Technologies
GPU infrastructure, network switches, firmware update systems
Responsibilities
Plan and execute maintenance windows balancing customer disruption vs. update needs; coordinate cross-functional incident response and lead post-incident reviews; support network switch upgrade planning and dependency tracking; identify technical risks before engineering surfaces them; engage with hardware vendors and Customer Success teams; build lightweight execution frameworks for availability programs; actively use AI tools for risk detection and status reporting
Seniority
Senior, hands-on IC
