Principal Customer Experience Program Manager
Core
Lead complex customer and regional capacity programs, driving data-driven decision systems, AI-enabled automation, and customer-experience transformation.
Role type
Principal Customer Experience Program Manager
Builds
Scalable operating models, decision-support systems, analytics, AI-enabled workflows, automation, and self-service tools.
Domain
Cloud infrastructure capacity planning and customer experience
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Data-driven decision systems, AI-enabled automation, scalable operating models, strategic program management, customer feedback synthesis, cross-functional partnership, KPI definition, requirements translation, policy creation, mentorship
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead complex customer and regional capacity programs from problem definition through measurable outcomes; Represent the Voice of the Customer by synthesizing feedback and telemetry into product requirements and investment recommendations; Build trusted partnerships across engineering, infrastructure, supply chain, finance, and support teams; Define success measures and operating KPIs for regional health and operational efficiency; Translate customer needs into requirements for decision-support systems and AI workflows; Create scalable policies, playbooks, and governance mechanisms.
Seniority
Principal, strategy & mentorship