Customer Experience Program Manager
Core
Own end-to-end customer capacity experience and regional health strategy across Europe, the Middle East, and Africa, balancing customer outcomes, business priorities, operational excellence, and long-term platform sustainability.
Role type
Senior IC Customer Experience Program Manager (Capacity Management)
Builds
Regional capacity management strategies, operational key performance indicators (KPIs), scalable operating mechanisms, and inclusive teams of Capacity Management professionals.
Domain
Cloud infrastructure (Azure) + Regional Operations (EMEA)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Regional capacity management, demand anticipation, systemic risk addressing, strategic customer onboarding, large-scale migrations, executive decision guidance, data-driven business insight, team building, coaching, and leadership development.
Preferred skills
Influencing platform investments, allocation strategies, fulfillment priorities, customer communications, experience improvements, cross-functional alignment, analytical model influence, tooling automation, product roadmap influence, systems governance.
Technologies
Azure
Responsibilities
Define and execute regional capacity management strategies, champion customer needs as Voice of the Customer, drive alignment across engineering, infrastructure, planning, forecasting, supply chain, finance, sales, customer success, support, and operational teams, use data and business insight to guide executive decisions and define regional health metrics, build, lead, coach, and develop an inclusive team of Capacity Management professionals.
Seniority
Senior, hands-on IC with people management