Customer Experience Engineering Manager
Core
Lead a diverse, high-performing Customer Experience Engineering team to deliver 24x7 support, drive technical upskilling, and resolve complex customer issues using engineering-quality diagnostics.
Role type
Senior IC Engineering Manager (Customer Experience)
Builds
Azure Customer Engineer readiness framework, automated troubleshooting tools, and scalable support capabilities
Domain
Cloud services (Azure), distributed systems, customer experience engineering
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Managing and leading highly technical customer-facing teams, debugging complex distributed system issues, cloud technologies expertise, Agile/DevOps practices, executive presence, recruiting and developing global diverse teams, cross-geo collaboration, product strategy alignment, automation design
Preferred skills
Azure experience, AI/Data Science background, containerization, observability, identity management
Technologies
Azure, distributed systems, logs/traces/diagnostics, containerization, identity, observability
Responsibilities
Attract and build a diverse, high-performing team; oversee complex customer issues and incidents; establish technical readiness frameworks; collaborate with engineering/product stakeholders on strategy; recommend large-scale automation and new features; mentor team members and act as a thought leader; track industry trends to improve team capability
Seniority
Senior, hands-on IC with management responsibilities
