Customer Success Account Manager - Education
Core
Lead strategic customer relationships and digital transformation programs for Dutch public sector education clients, ensuring solution delivery and adoption of cloud, AI, and security technologies.
Role type
Senior Customer Success Account Manager (Education/Public Sector)
Builds
Strategic roadmaps, customer-facing program reviews, and adoption/transformation programs for education clients.
Domain
Public sector education, digital transformation, cloud services, cybersecurity, data privacy.
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic relationship management, digital transformation leadership, cloud and AI solution expertise, cybersecurity and data privacy knowledge, stakeholder engagement at executive levels, data analysis for operational health, cross-functional resource orchestration.
Preferred skills
Knowledge of education funding and procurement processes, understanding of inclusion and accessibility, familiarity with ITIL and project management frameworks.
Technologies
Azure Security Solutions, Power Platform, Cloud services, AI tools.
Responsibilities
Build and coach engagement models with business, technical, and executive leaders; develop and deliver strategic roadmaps and program reviews; identify and mitigate blockers to cloud and services consumption; synthesize insights to shape shared account plans; guide organizations through adoption and transformation programs.
Seniority
Senior, hands-on IC with strategic account ownership.
