Technical Support Engineering
Core
Investigate and resolve customer technical issues related to file storage, user accounts, networking, and server management.
Role type
Technical Support Engineer
Builds
Resolved customer incidents and knowledge sharing within peer delivery teams
Domain
Cloud infrastructure and server management
Deliverable
client delivery
Required skills
Troubleshooting, Networking (TCP/IP), Server management, Hyper-V management, VM deployment, Network tracing and analysis, Performance monitoring (PerfMon), Azure fundamentals (ARM templates, bicep), File storage management, User account and access control, Event log auditing
Preferred skills
Failover clustering, Resilient storage technology, Network virtualization (SDN)
Responsibilities
Investigate and solve customer technical issues, Collaborate within and across teams using troubleshooting tools, Lead or participate in building communities with peer delivery roles, Develop technical proficiency through training
Seniority
Entry-level to Mid-level, hands-on IC
