Customer Success Account Manager
Core
Builds and coaches on customer, partner, and internal stakeholder engagement strategy to enable quality solution delivery and health.
Role type
Senior Customer Success Account Manager
Builds
Customer success plans, bookable programs of work, and operational health initiatives for enterprise clients.
Domain
IT Services / Professional Services
Required skills
Stakeholder management, strategic execution, escalation management, resource orchestration, data analysis, business value realization, change management, consumption monitoring, growth opportunity identification.
Preferred skills
Cross-cloud technology alignment, ISV partnership management, industry-specific transformation knowledge.
Technologies
ITIL, Cloud platforms, ISV solutions.
Responsibilities
Map internal roles to customer priorities, lead business value conversations at executive levels, orchestrate delivery resources for value realization, manage escalation communications, challenge customer strategic decision-making, and mobilize resources to mitigate blockers to consumption.
Seniority
Senior, hands-on IC with strategic leadership
