Technical Support Engineering
Core
Investigate and resolve customer technical issues involving Active Directory, Group Policies, DNS, and replication.
Role type
Technical Support Engineer
Builds
Resolved customer incidents and knowledge sharing within peer delivery teams
Domain
Enterprise IT Infrastructure
Deliverable
client delivery
Required skills
Active Directory, Group Policies, FSMO Roles, DNS Zones, Replication, troubleshooting, technical consulting
Preferred skills
Cisco, Novell, Unix, Security certifications
Technologies
Active Directory, Group Policy, DNS, FSMO, Cisco, Novell, Unix
Responsibilities
Investigate and solve customer technical issues; collaborate across teams using troubleshooting tools; lead or participate in building communities with peer delivery roles; develop technical proficiency through training.
Seniority
Entry to Mid-level, hands-on IC
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