Intelligent Optimization Lead
Core
Establish and run a permanent Intelligent Optimization Framework using kaizen and Lean methodologies to continuously improve workflows, agent configurations, and adoption metrics for customers.
Role type
Senior IC Operational Excellence Lead (Intelligent Optimization)
Builds
Continuous improvement cycles, optimized agent configurations, and sustainable operational rhythms for customers.
Domain
Operational Excellence / AI Operations / Continuous Improvement
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Kaizen, Lean, continuous improvement facilitation, standard work establishment, execution cadence design, operational metrics analysis, quality assurance for production systems, stakeholder facilitation, workflow redesign, agent lifecycle management, value-based investment prioritization
Preferred skills
Experience with Copilot Dashboards, Work IQ behavior signals, prompt library refinement, enablement material creation, retrospective facilitation, playbook development, change management
Technologies
Copilot Dashboard, Work IQ, agent configuration tools, prompt libraries
Responsibilities
Redesign and rerun workflows to outcomes using structured improvement cycles; Read operational and adoption metrics to identify usage gaps and behavior changes; Continuously refine prompt libraries, enablement materials, and agent configurations; Detect and correct agent drift and retire low-value agents; Establish standard work, ownership, and review cadences for durable improvements; Facilitate improvement events and retrospectives; Transfer optimization discipline to customer teams for independent sustainment; Recommend discontinuation of non-value-adding workflows and assets.
Seniority
Senior, hands-on IC