Azure ACE Engineer II
Core
Diagnoses complex technical defects in Azure cloud services, manages customer solution lifecycles, and drives product improvements based on customer feedback and telemetry.
Role type
Senior IC Azure Cloud Support Engineer
Builds
Optimized customer environments, resolved complex escalations, and improved product reliability through feedback loops.
Domain
Cloud Computing (Azure)
Deliverable
client delivery
Required skills
Root cause analysis, impact analysis, cross-functional collaboration, technical troubleshooting, customer feedback synthesis, solution lifecycle management, stakeholder coordination, metric development, content improvement, escalation management
Preferred skills
Experience with enterprise mission-critical applications, external customer-facing roles, cloud computing technologies
Technologies
Azure Kubernetes Service, SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory, Cosmos DB, Redis Cache, Service Bus, Event Hub, IoT suite, Mobile Apps
Responsibilities
Flag defect patterns and signals across customer telemetry; conduct deep root cause analysis on complex escalations; synthesize customer feedback to identify feature gaps and KPIs; lead coordination with engineering and product teams to drive resolutions; develop metrics to evaluate content and troubleshooting guide improvements; act as a voice of customers to influence business plans; proactively communicate actionable insights to improve service reliability.
Seniority
Senior, hands-on IC