Customer Experience Engineer-Azure
Core
Analyze customer telemetry and technical issues to identify defects, synthesize feedback to close feature gaps, and drive resolutions for complex escalations to improve product reliability and customer health.
Role type
Senior Customer Experience Engineer (Azure)
Builds
Improved service reliability, optimized customer environments, and integrated customer features into Azure products.
Domain
Cloud computing (Azure) and Customer Experience Engineering
Required skills
Root cause analysis, impact analysis, cloud architecture troubleshooting, cross-functional stakeholder management, technical documentation improvement, KPI definition, on-call incident management, Azure service expertise, customer feedback synthesis, complex issue escalation handling
Preferred skills
Experience with Azure Kubernetes Service, SQL Server, HDInsight, Machine Learning, Azure Stream Analytics, Cosmos DB, IoT suite, Mobile Apps
Technologies
Azure Kubernetes Service, SQL Server, HDInsight, Machine Learning, Azure Stream Analytics, Azure Data Factory, Cosmos DB, Redis Cache, Service Bus, Event Hub, IoT suite
Responsibilities
Conduct deep root cause analysis of complex customer issues and convert them into improvement opportunities. Lead coordination with engineering and product teams to integrate customer features and improve service reliability. Synthesize customer feedback to identify feature gaps and recommend content improvements for troubleshooting guides. Handle complex escalations and perform impact analysis to prioritize resolution efforts. Act as the voice of customers to provide input on business plans and product roadmaps. Proactively communicate actionable insights and trends to product teams to reduce customer turnover time.
Seniority
Senior, hands-on IC
