Senior IT Field Manager
Core
Define IT services and process optimization opportunities to drive digital transformation, fiscal responsibility, and end-user productivity across a multi-site, multi-country organization.
Role type
Senior IT Field Manager (Service Delivery & Operations)
Builds
IT service improvements, readiness plans, and Intelligent Workplace transformations.
Domain
IT Operations, Service Management, Multi-site Global Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT operations, technical support, customer service solutions/delivery, service management, project leadership/management, multi-site IT management, infrastructure deployment, user support, IT management, senior leadership partnering, regional travel, cross-time zone collaboration, public speaking, AV event support
Preferred skills
Collaborative mindset, adaptability, quick learner, innovative scenario modeling
Technologies
ITIL, Six Sigma, PMP, Agile
Responsibilities
Define IT services and process optimization opportunities, drive fiscal responsibility and budget oversight, provide quality communication to end users, review end-user sentiment feedback and develop action plans, drive adoption of new services and readiness plans, partner with workplace services to transform sites, support peer IT community in managing outages, collaborate with ITSM, Facilities, Finance & Security teams, develop innovative adoption scenarios and case studies
Seniority
Senior, hands-on IC with leadership responsibilities
