Senior Software Engineering, Microsoft Digital
Core
Design, develop, and maintain ServiceNow applications and solutions to support Microsoft's global service ecosystem, enabling partner organizations like Global Helpdesk to provide scalable support.
Role type
Senior Software Engineer (ServiceNow Platform)
Builds
ServiceNow capabilities, workflow automations, REST APIs, and enterprise integrations for Microsoft's internal support operations.
Domain
Enterprise IT Service Management (ITSM) / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform development, workflow automation (Flow Designer, Integration Hub), REST API design, enterprise integrations, instance security management, low-code/no-code configuration, C#, Java, JavaScript, Python
Preferred skills
ServiceNow design patterns, distributed systems, cloud-native solution architecture, AI-enabled business solutions, ServiceNow Vendor Risk Management (VRM), Software Asset Management (SAM), Microsoft Azure
Technologies
ServiceNow, Flow Designer, Integration Hub, Microsoft 365 Copilot, Teams, Power Platform, Azure, REST APIs
Responsibilities
Design, develop, configure, and maintain ServiceNow applications and solutions; Administer ServiceNow configurations, workflows, data quality, and upgrade readiness; Develop workflow automation using Flow Designer and Integration Hub; Translate business requirements into technical solutions; Develop workflows, business rules, and automations to support operational efficiency; Develop and maintain REST APIs and enterprise integrations; Manage instance security, user access, roles, and permissions.
Seniority
Senior, hands-on IC
