Technical Support Engineer - Azure Identity - Korean Speaker
Core
Provide technical support for Azure Identity services to enterprise customers and partners, resolving complex issues via phone and web.
Role type
Technical Support Engineer (Azure Identity)
Builds
Customer support resolution and service stability for Azure Identity
Domain
Cloud Identity & Access Management
Deliverable
client delivery
Required skills
OAuth, OpenID Connect, WS-Federation, SAML, Active Directory Federation Services (AD FS), network troubleshooting, DNS troubleshooting, complex technical problem solving, SLA management
Preferred skills
Strategic customer relationship development, cross-team collaboration, technical documentation
Technologies
Azure Identity, AD FS, OAuth, OpenID Connect, WS-Federation, SAML
Responsibilities
Scope customer issues by collecting relevant facts and investigating through research; consult and collaborate with global peers and colleagues; escalate to management as necessary; document technical work and research in detail; prioritize urgent requests; provide support outside standard working hours for critical cases (1-2 times per month).
