Business Program Manager - Customer Experience & AI Transformation
Core
Performs program landscape research, supports forecasting, and helps define program scope to align with business goals and strategies.
Role type
Business Program Manager (Customer Experience & AI Transformation)
Builds
Program scope, success criteria, and communication plans for business reviews.
Domain
Business Operations / Program Management
Deliverable
dashboards & analysis
Required skills
Program landscape research, forecasting, business trend analysis, risk identification, OKR/KPI definition, landing and communication planning, portfolio project support, cost-benefit analysis, monthly business review participation
Preferred skills
CAPM certification, Agile/Scrum fundamentals
Technologies
OKR frameworks, KPI tracking tools
Responsibilities
Perform program landscape research and analysis, support forecasting and business trend examination, identify program risks and mitigation plans, define and track success criteria and performance metrics, support landing and communication plans, assist in managing a portfolio of projects, contribute to monthly business reviews
Seniority
Junior, entry-level IC
