Business Program Manager - Customer Experience & AI Transformation

## About the role - Learns to perform program landscape research and analysis (e.g., internal and/or external market, sales, delivery feedback) and supports forecasting and the examination of business trends to help define program scope. - Collaborates with others to understand overall business goals, objectives, strategies, and short- and long-term priorities. - Supports the identification of current program risks, impact, and mitigation plans in collaboration with more experienced team members. - Contributes to defining and tracking success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]) such as quality, adoption, usage, and impact, with guidance. - Supports landing and communication plans, including identifying target audiences and drafting clear, well-structured updates. - Assists in managing a portfolio of projects—supporting project plans, timelines, milestones, and tracking of resource needs. - Develops an understanding of how systems and processes work and impact one another, and helps ensure program processes are executed efficiently. - Supports cost-benefit analyses and contributes to monthly business reviews (MBRs) and recurring rhythms to identify what is working and where to improve. ## Requirements - Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement OR equivalent experience. - Internship, co-op, capstone, or relevant project experience in program management, project management, business operations, or consulting. - Coursework, certification, or familiarity with project management methodologies (e.g., Certified Associate in Project Management [CAPM], Agile/Scrum fundamentals). - Excellent written and verbal communication skills, with the ability to organize information clearly for different audiences. - Demonstrated ability to manage competing priorities, stay organized, and follow through with limited direction. - Experience collaborating across teams (e.g., student organizations, group projects, internships) and a track record of bringing a can-do attitude to ambiguous situations.