Senior Azure Customer Engineer (ACE)
Core
Trusted advisor for strategic customers ensuring critical workloads are resilient, well-architected, and aligned with Azure best practices; drives improvements in customer health, crisis management, and platform-level systemic enhancements.
Role type
Senior IC Customer Engineer (Cloud/Platform)
Builds
Resilient customer architectures, durable platform improvements, and cross-organizational solutions
Domain
Cloud computing (Azure), Enterprise IT, Customer Experience Engineering
Required skills
Cloud architecture analysis, incident response and crisis management, strategic advisory, cross-functional influence, roadmap prioritization, data-driven assessment, operational maturity improvement, export compliance navigation, complex problem solving
Preferred skills
Experience in technical support, product management, or technical program management
Technologies
Azure, Cloud platforms
Responsibilities
Analyze customer architectures to identify gaps and recommend reliability improvements; manage customer engagement lifecycle from prevention to recovery; translate customer pain points into platform-level enhancements; drive alignment across engineering, product, and business teams; execute multi-quarter strategic initiatives for customer and platform impact
Seniority
Senior, hands-on IC with strategic influence
