Senior Customer Experience Program Manager
Core
Leading strategic customer engagements for Windows enterprise solutions to drive adoption, satisfaction, and feedback.
Role type
Senior Customer Experience Program Manager
Builds
Customer engagement lifecycles, service reliability improvements, and program growth initiatives
Domain
Enterprise IT / Windows Client & Server Management
Deliverable
client delivery
Required skills
End-to-end program management, engineering escalation coordination, incident management (PIR/RCA), enterprise device management, Windows servicing architecture, stakeholder advocacy, sales engagement support
Preferred skills
Scripting and automation (PowerShell), design change request facilitation
Technologies
Intune, ConfigMgr, PowerShell
Responsibilities
Lead end-to-end customer engagement lifecycles from onboarding to retention; orchestrate capability delivery by coordinating engineering escalations and post-incident reviews; facilitate service reviews and governance syncs; advocate for customer needs by capturing feedback and submitting design change requests; drive program growth by identifying improvement opportunities and supporting sales engagements
Seniority
Senior, hands-on IC