Sr. Service Engineer- CTJ- Poly
Core
Senior Service Engineer responsible for incident response, crisis management, and improving service stability for large-scale distributed systems.
Role type
Senior IC Service Engineer (Distributed Systems)
Builds
Incident response playbooks, telemetry pipelines, automation scripts, and standard operating procedures
Domain
Cloud infrastructure, distributed systems, security compliance
Required skills
incident response, root cause analysis, telemetry optimization, automation scripting, cross-team collaboration, security patching, stakeholder communication, crisis management, system reliability, cloud architecture
Preferred skills
knowledge base development, postmortem facilitation, mentorship, conflict resolution
Technologies
Azure, distributed systems, telemetry pipelines, automation frameworks
Responsibilities
Respond to and resolve complex incidents with major business impact, develop and drive standard practices for crisis response, optimize telemetry and alarming to reduce noise, mentor and coach other engineers, implement automations to prevent recurring incidents, conduct root cause analyses and post-incident reviews
Seniority
Senior, hands-on IC (via careerplan.io/jobs/1970393556865812-sr-service-engineer-ctj-poly-at-microsoft)
