Entry Level Technical Support Engineer
Core
Resolves customer issues of limited scope using proprietary tools and log analysis, escalating complex defects to senior engineers.
Role type
Entry Level Technical Support Engineer
Builds
Customer issue resolutions and product improvement feedback
Domain
IT / Technical Support
Deliverable
client delivery
Required skills
log analysis, SQL, coding, development, problem solving, collaboration, process adherence
Preferred skills
experience with AI technologies, experience in customer service/retail/sales environments
Responsibilities
Deliver solutions for customer issues of limited scope, identify potential defects and escalate to senior engineers, attend case triage meetings, analyze problems and develop solutions using proprietary tools, provide feedback to improve products, ensure customers stay informed on issue status
Seniority
Entry Level
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