Entry Level Technical Support Engineer

## About the role * Uses available tools to deliver solutions for customer issues of limited scope. * Identifies potential defects and escalates to more senior engineers to resolve. * Follows processes provided by the business. * Provides feedback to improve products to more senior engineers or technical advisors. * Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems. * Ensures customers stay informed as to the status/solution of their issue. * Handles customer issues through collaboration, resolution, or escalation. * Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. * Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools. ## Requirements * Bachelor's degree in Computer Science, Information Technology (IT), or related field * OR 1+ years of technical support, technical consulting experience, or information technology experience * OR Certifications in SQL, coding, development, or other related certifications * OR equivalent experience * Experience working in a customer service environment, retail, sales, etc * Experience in using innovative technologies such as AI in every day life. * Experience working in a dynamic team environment. * Experience with problem solving and providing solutions to customers