Technical Customer Support

Remote, BrazilRemoteFull-time2026-10-14 → 2026-11-10

Core

Tier 1 Product Support Specialist (Level 2) handling escalations, resolving moderate complexity issues, and partnering with Engineering/Product to drive root cause analysis.

Role type

Senior IC technical support specialist

Builds

Durable resolutions, high-quality bug reports, and knowledge articles for product reliability

Domain

Industrial technology / SaaS support

Required skills

Advanced triage, log analysis, API debugging, SQL basics, ITSM tools, problem management, coaching

Preferred skills

None stated

Technologies

Splunk, Datadog, Jira, DevTools, HAR, JSON

Responsibilities

Analyze logs, traces, API calls, and data models to reproduce issues; Create and validate workarounds; Collaborate with Engineering on defects and release impacts; Refine SOPs/runbooks and author KB articles; Provide day-to-day guidance and coaching to L1s

Seniority

Mid-level, hands-on IC

About Fortive

Fortive is seeking a highly capable Executive Assistant to support the President of Fluke Health Solutions in a high‑impact partnering role. This position goes beyond traditional administrative support and is designed for someone who takes ownership of how a senior leader operates day to day. You manage priorities, shape the flow of meetings and communications, and bring discipline to the rhythm of the business.