Data Center Technician Manager
Core
Managing data center service compliance, quality, and team performance while ensuring safety and operational excellence in a 24x7x365 environment.
Role type
Senior IC data center technician manager
Builds
Reliable data center operations and service delivery
Domain
Data center operations / IT infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Data center operations management, team leadership, safety compliance enforcement, issue escalation, process improvement, shift management, hardware installation/deployment oversight, quality assurance verification, stakeholder communication, technical troubleshooting
Preferred skills
Associate degree in Computer Science, experience with diverse technical workforces, knowledge of service-level policies
Technologies
None explicitly listed beyond general IT equipment
Responsibilities
Ensure technicians are trained on installation, deployment, replacement, and post-execution quality check processes; Verify post-execution quality checks and take corrective action; Lead team and triage meetings to prioritize work; Conduct daily safety briefings and ensure compliance with safety procedures; Review process changes to evaluate impact on service execution; Escalate issues and follow up on resolution.