Microsoft Data Center Technician (DCT) Manager
Core
Lead and develop a team of data center technicians to ensure service compliance, operational excellence, and high-quality standards in a mission-critical environment.
Role type
Manager of Data Center Technicians
Builds
Data center operations and service delivery
Domain
IT Infrastructure / Data Center Operations
Deliverable
infrastructure
Required skills
team leadership, operational compliance, safety management, stakeholder communication, process improvement, quality assurance, training and development, escalation management, technical supervision
Preferred skills
Associate degree in Computer Science, experience in 24x7x365 data center environments, experience managing up to ten employees
Technologies
computer hardware, IT equipment
Responsibilities
Lead and develop the team, drive accountability and coaching, own data center service compliance, enforce adherence to policies and SLAs, oversee technician readiness and training, manage escalations and process changes, champion safety and operational excellence
