VIP Manager | BetCare
Core
Manage high-value player relationships in the iGaming sector, driving engagement and retention through personalized communication, bonuses, and exclusive deals.
Role type
Senior VIP Manager (iGaming)
Builds
Player engagement and retention strategies for high-value clients
Domain
iGaming / Online Gambling
Required skills
VIP management, sales conversion, customer reactivation, CRM management, multi-channel communication (email/chat/messenger), KPI analysis, bonus/promotion structuring, KYC/verification knowledge, payment process understanding
Preferred skills
German language proficiency
Technologies
CRM systems, email platforms, chat/messenger platforms
Responsibilities
Build trust and maintain long-term relationships with high-value players, drive player engagement via email/chat/messenger, boost activity and retention with personalized offers, monitor player behavior for individualized experiences, collaborate with CRM/Marketing/Payments teams, track and report on VIP KPIs
Seniority
Senior, hands-on IC