Customer Service Officer - Hervey Bay
Core
First point of contact in the branch providing exceptional customer service, identifying and supporting customers to explore current and future financial needs.
Role type
Customer Service Officer (Personal Banking & Lending)
Builds
Personal banking and lending opportunities
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
transaction processing, digital banking education, needs-based conversations, relationship building, communication
Responsibilities
Undertake transaction activities for customers, educate customers on using digital banking solutions, conduct needs-based conversations to generate opportunities in personal banking and lending
Seniority
Entry to Mid-level, career starter