Teamleiter (m/w/d) Backoffice Serviceaufträge
Core
Manage backoffice service orders for oil and gas companies, ensuring rapid capture, prioritization, and resolution of customer requests to maintain high satisfaction.
Role type
Team Lead, Backoffice Service Operations
Builds
Service operations and order management processes for mineral oil corporations
Domain
Energy / Oil & Gas / Industrial Services
Required skills
Customer service management, Team leadership, SLA management, Process coordination, Data analysis, CRM proficiency, MS Office
Preferred skills
Experience in construction/TGA/plant construction industry, First-hand team management experience
Technologies
CRM systems, MS Office
Responsibilities
Plan and execute regular customer meetings, Lead and manage backoffice teams, Ensure contractual response and processing times, Coordinate incoming customer requests, Track open cases to resolution, Maintain customer data and documentation, Escalate critical issues, Analyze overall economics and qualify cases, Generate reports and KPIs for regional service leadership