Teamleitung Business Support (m/w/d)
Hybrid
Core
Lead the Business Support team to ensure billing accuracy, optimize and standardize processes, and manage customer/supplier communications.
Role type
Team Lead, Business Support
Builds
Billing processes, automated workflows, and KPI reports for BSS departments
Domain
Financial services / Business Support Services
Required skills
Business administration, SAP applications, process optimization (LEAN/Six Sigma), KPI analysis, change management
Preferred skills
Customer service, strategic thinking, decision-making
Responsibilities
Ensure billing from assigned business units, optimize and standardize processes, communicate with customers and suppliers, create KPI reports, initiate measures for future viability
Seniority
Manager, team leadership