Product Owner Salesforce Service & Contact Center (m/w/d)
Core
Translating Service and Contact Center processes into efficient CRM functionalities using Salesforce.
Role type
Product Owner (Salesforce Service & Contact Center)
Builds
Salesforce solutions for Service and Contact Center operations
Domain
Customer Service / Contact Center / CRM
Required skills
Salesforce platform expertise, Service and Contact Center process knowledge, Requirement refinement, Stakeholder collaboration, Feature acceptance, Governance compliance
Preferred skills
Salesforce certifications, Project management experience, User adoption strategies
Technologies
Salesforce
Responsibilities
Translate service processes into CRM functionalities, Conceptualize and configure Salesforce solutions, Analyze and prioritize requirements, Collaborate with business owners and key users, Accept features and releases, Ensure platform value contribution, Develop process-oriented work methods, Ensure compliance with platform and governance standards
Seniority
Mid-Senior, hands-on IC