Teamleiter im Kundenservice Deutschland (m/w/d) 1
Hybrid
Core
Leading and motivating a team of 10–12 employees to deliver peak performance in customer service.
Role type
Team Leader, Customer Service
Builds
Customer service operations and team development
Domain
Retail / Customer Service
Required skills
Team leadership, staff training, operational management, KPI monitoring, team integration, conflict resolution, analytical thinking, German language proficiency
Preferred skills
Google tools knowledge
Responsibilities
Lead and motivate a team of 10–12 employees, serve as contact person for all technical questions, train the team on service-relevant topics, participate in thematic projects, manage daily operations considering KPIs, integrate new team members, develop the team
Seniority
Mid-level, hands-on IC