IT-Mitarbeiter 1st-2nd Level-Support mit Entwicklungsperspektive Systemadministration (m/w/d)
Core
Providing 1st-level IT support with partial 2nd-level support, handling tickets and phone inquiries, installing/configuring workstations, monitoring systems, and troubleshooting issues.
Role type
IT Support Specialist (System Administration track)
Builds
Workstation systems, IP telephony, and IT infrastructure
Domain
IT Infrastructure and System Administration
Required skills
Windows workstation administration, ticketing systems, system monitoring, troubleshooting, IP telephony administration, technical understanding
Preferred skills
Linux server administration, Active Directory, network infrastructure (routing/switching), Layer-3 networking, firewall/VPN, VMware ESXi, storage systems (NetApp), Microsoft 365, Azure, cloud services, software distribution
Technologies
Windows, Linux, Active Directory, VMware ESXi, NetApp, Microsoft 365, Azure
Responsibilities
Handling support tickets via system and phone, installing and configuring workstations, monitoring IT systems and resolving incidents, administering IP telephony, contributing to IT infrastructure standardization
Seniority
Entry to Mid-level, potential for growth into System Administration