Sachbearbeiter (m/w/d) Back-Office & Customer Service
Core
Handle customer inquiries and complaints via phone and ticketing system, and process credit entries.
Role type
Back-office customer service agent
Builds
Customer support tickets and credit entries
Domain
Customer service / Back-office operations
Deliverable
client delivery
Required skills
Phone communication, ticket management, credit processing, MS Office, empathy, structured work
Preferred skills
Experience in back-office, customer service, or order processing, ERP software
Technologies
MS Office, Ticketing systems, ERP software
Responsibilities
Answer customer calls professionally, manage and resolve customer tickets, handle complaints empathically, process credit entries
Seniority
Entry-level to Mid-level