Teamleiter FLEXIBUS (m/w/d)
Core
Leading the customer center team and driving staff, coordinating daily operations, and analyzing performance metrics to optimize resource allocation.
Role type
Team Lead (Operations & Staffing)
Builds
Customer center operations and driver services
Domain
Public transport / Passenger transport
Required skills
Team leadership, operational coordination, recruitment & onboarding, data analysis, process improvement, reporting, stakeholder communication
Preferred skills
Experience in passenger transport or logistics, hands-on problem solving, Excel proficiency
Technologies
Excel, digital applications
Responsibilities
Lead the customer center team and driver staff, coordinate daily operations, manage recruitment and onboarding, analyze passenger and utilization data, create reports for management, improve workflows and digital processes, collaborate with marketing on service awareness.
Seniority
Mid-level, hands-on IC