Service Mitarbeiter / Call Center Agent (w/m/d) mit Coaching Verantwortung
Core
A senior service professional who handles customer inquiries across all channels while leading coaching, training, and mentoring for call center agents and team members.
Role type
Senior Service Coach / Call Center Team Lead
Builds
Customer service operations and agent performance
Domain
Customer Service / Call Center
Deliverable
dashboards & analysis
Required skills
Customer service experience, Coaching, Training, Mentoring, Performance analysis, CRM systems, MS Office
Preferred skills
Empathy, Team motivation, Complex communication
Responsibilities
Handle customer inquiries via all communication channels, Conduct coaching, training, and mentoring sessions, Analyze quality and performance metrics, Provide constructive feedback to staff, Support onboarding of new employees