Customer Success Manager (m/w/d)
Core
Managing customer projects, key account relationships, and business process analysis to support catering companies using the menio platform.
Role type
Customer Success Manager (Key Account & Project Management)
Builds
Catering management software platform for international clients
Domain
SaaS / Catering Technology
Deliverable
client delivery
Required skills
Project management, Key account management, Business process analysis, Requirement analysis, Concept development, IT affinity
Preferred skills
English and German language skills, Additional languages, Presentation skills, Team collaboration
Technologies
None explicitly stated
Responsibilities
Plan, steer, and monitor customer projects; Build long-term relationships with key accounts; Analyze customer requirements and coordinate with internal teams; Lead customer meetings and workshops; Document and describe business processes; Develop concepts to support long-term customer goals
