Customer Service Advisor
Core
Primary customer contact for new home builders, guiding clients from pre-construction through to completion and coordinating project milestones.
Role type
Customer Service Advisor (Residential Construction)
Builds
Residential homes and multi-residential projects
Domain
Residential construction / Real estate
Deliverable
client delivery
Required skills
Customer service, project coordination, contract support, documentation review, issue escalation, communication
Preferred skills
Knowledge of councils and residential construction, ability to read plans and contracts, basic estimating
Responsibilities
Act as primary customer contact ensuring clear communication; coordinate projects from pre-construction to completion; support customers with guidance and solutions; collaborate with internal teams to resolve issues; escalate complex or high-risk matters; provide contract support and manage variations; review documentation for accuracy and compliance; coordinate final inspections and occupation certificates.
Seniority
Individual Contributor
