Dispute Representative
Core
Resolve credit report disputes for TransUnion members and individual consumers by logging, investigating, and processing corrections within accepted timeframes.
Role type
Dispute Representative (Customer Support Operations)
Builds
End-to-end dispute resolution process for credit reporting agency members
Domain
Financial services / Credit reporting
Required skills
Customer service, inbound call center experience, FRCA laws and regulations knowledge, active listening, English speaking and writing, secondary language proficiency, computer skills, MS Office
Preferred skills
None stated
Technologies
Web Based Applications, MS Office
Responsibilities
Acknowledge and log disputes, analyze and investigate disputes, coordinate follow-ups with relevant parties, provide status updates via email or call, update daily trackers, escalate urgent issues, provide process efficiency feedback, resolve disputes with members and internal team
Seniority
Junior, 1-2 years experience