Customer Engagement Consultant – Fraud Solutions
Core
Build customer confidence and lead initiatives for fraud and identity platforms by providing operational support, managing projects, and resolving technical issues.
Role type
Senior Customer Engagement Consultant (Fraud Solutions)
Builds
Operational support and project outcomes for fraud/identity platforms
Domain
Financial services / Fraud and Identity Management
Required skills
Project management, customer success, fraud management, technical problem-solving, data analysis, stakeholder management, cross-functional collaboration, on-call rotation, travel
Preferred skills
Fraud/risk solutions knowledge, multi-phase project lifecycle experience, sales partnership, executive communication
Technologies
Project-management tools, ticketing systems, reporting tools, collaboration platforms
Responsibilities
Lead customer initiatives through project lifecycle, serve as first-line support for operational/technical questions, monitor service statistics and track issues to resolution, consult on opportunities/challenges, strengthen customer relationships, build cross-functional relationships, deliver results in fast-paced environment
Seniority
Senior, hands-on IC
