Collections Analyst
Core
Proactively engage B2B customers with overdue accounts to develop collection strategies, execute payment plans, and recover outstanding receivables.
Role type
Senior IC collections analyst (B2B)
Builds
Cash flow recovery for high-volume customer portfolios
Domain
Financial services / Credit risk management
Required skills
B2B collections experience, high-volume portfolio management, conflict resolution, strict deadline adherence, analytical problem-solving, account documentation
Preferred skills
PeopleSoft experience, process improvement identification, cross-functional collaboration, special project support
Technologies
Microsoft Excel, enterprise resource planning systems, account-management systems
Responsibilities
Conduct scheduled collection calls and document outcomes, investigate and resolve invoice disputes, analyze account information to prioritize activities, monitor performance against targets for past-due accounts, partner with Sales teams to coordinate efforts, identify trends to improve collection processes
Seniority
Mid-level, hands-on IC