Bilingual Special Handling Investigator
Core
Investigate escalated consumer complaints and litigation-related issues, conduct fact-finding and fraud investigations, and manage end-to-end workflows for credit monitoring profiles.
Role type
Senior IC Special Handling Investigator
Builds
Resolutions for high-touch consumer escalations, fraud/fictitious request investigations, and credit monitoring profile workflows
Domain
Consumer credit reporting, legal compliance, and fraud investigation
Deliverable
client delivery
Required skills
Fact-finding and analysis, fraud investigation, regulatory compliance knowledge, stakeholder liaison, process improvement, training facilitation, ticket management, research methods, PIPEDA adherence
Preferred skills
None stated
Technologies
TransUnion systems, Remedy tickets, Help Site
Responsibilities
Intake and resolve escalated consumer complaints via calls and written channels; conduct fraud and fictitious request investigations; liaise with legal, compliance, law enforcement, and financial institutions; manage daily reporting and ticket workflows; maintain department policies and training materials; support business continuity planning
Seniority
Senior, hands-on IC