Senior AI Implementation Project Manager
Core
Lead cross-functional initiatives to implement digital service platforms and CRM integrations that improve customer experience across channels.
Role type
Senior AI Implementation Project Manager
Builds
Large-scale digital service platforms and CRM integrations
Domain
Customer experience, conversational AI, enterprise software
Deliverable
product features
Required skills
Project management, digital transformation leadership, portfolio management, cross-functional collaboration, Agile/hybrid delivery, stakeholder alignment, project governance, risk management, executive reporting
Preferred skills
Influence without authority, stakeholder relationship building, executive presence
Technologies
Smartsheet, Jira, Microsoft Project, Azure DevOps
Responsibilities
Lead cross-functional initiatives for digital platform and CRM implementation, drive projects from concept to delivery, facilitate collaboration between operations/product/engineering/UX/business teams, manage project governance and stakeholder alignment, create and manage project plans and processes, translate strategic initiatives into defined projects with clear objectives, run status meetings and prepare executive summaries, monitor project health and communicate risks and dependencies
Seniority
Senior, hands-on IC