Teamleiter*in Fahrgastmanagement
Core
Lead a team of field staff to ensure safety, cleanliness, and service quality in the Cologne public transport network.
Role type
Team Leader, Passenger Management & Security
Builds
Safe and clean public transport operations for the city of Cologne
Domain
Public Transport / Urban Mobility
Required skills
Team leadership, operational coordination, passenger management, security checks, stakeholder communication, crisis management, MS Office proficiency, Class B driver's license
Preferred skills
Experience in security or service sectors, IHK qualification (§ 34a GewO), ability to work weekends and holidays, flexibility in various weather conditions
Responsibilities
Coordinate daily deployment of staff, lead field operations and special events, conduct passenger safety checks and ticket validations, analyze operational data to improve processes, provide coaching and support to team members
Seniority
Mid-Senior, hands-on IC