Senior Customer Success Manager
Core
Technical lead for complex enterprise accounts, driving AI agent security program adoption, integrations, and strategic expansion.
Role type
Senior Customer Success Manager (Technical Lead)
Builds
Full-lifecycle visibility, governance, detection, prevention, and response for AI agents across SaaS and home-grown platforms.
Domain
Cybersecurity / AI Agent Security / Enterprise Software
Required skills
Technical account management, enterprise security architecture, cross-functional coordination, strategic roadmap alignment, technical escalation resolution, product insight translation
Preferred skills
AI technology exposure, emerging tech experience
Technologies
AI agents, SaaS platforms, enterprise security tools
Responsibilities
Own full technical and strategic success of strategic accounts; lead multi-party enterprise engagements including integrations and governance; coordinate joint account motions with internal teams and external platforms; run strategic reviews on security programs; serve as voice of customer to Product and Engineering; own high-impact technical escalations; translate requirements into success plans; mentor team members
Seniority
Senior, hands-on IC with mentorship responsibilities (via careerplan.io/jobs/19-000-7A-372-senior-customer-success-manager-at-zenity)
