IT Operations Manager (m/w/d)
Core
Ensuring smooth daily operations within the IT service environment by monitoring processes, analyzing operational data, and optimizing workflows.
Role type
IT Operations Manager
Builds
Consistent and reliable service delivery for internal IT services
Domain
IT Operations / Service Management
Deliverable
dashboards & analysis
Required skills
Incident management, Problem management, Change management, ServiceNow, SLA management, Data analysis, Process optimization, Cross-functional coordination, Risk mitigation
Preferred skills
ITIL Foundation certification, Advanced English (B2), Advanced German