Customer Advisor m/w/d Helpdesk & Support
Core
Customer advisor providing consulting and support for Rexx Suite software to clients via tickets, phone, and online tools.
Role type
Customer support specialist (Helpdesk)
Builds
Rexx Suite software for recruiting, talent management, and workforce processes
Domain
HR Technology / SaaS
Deliverable
client delivery (via careerplan.io/jobs/18902-2237917-S-customer-advisor-mwd-helpdesk-support-at-rexx-systems-gmbh)
Required skills
Customer consulting, ticket system management, feature rollout coordination, technical communication, software configuration, business process knowledge
Preferred skills
Experience in customer support or helpdesk, knowledge of HR processes, English language skills
Technologies
Ticketing systems, online collaboration tools
Responsibilities
Advise customers on Rexx Suite questions, organize and steer new feature rollouts, communicate with technical departments, verify customer reports and updates, support setup and configuration of functions
