Complaint Manager (m/w/d)
Core
Managing complaints and quality issues for high-end medical devices used in emergency and intensive care to ensure product safety and continuous quality improvement.
Role type
Complaint Manager
Builds
Medical devices for emergency and intensive care
Domain
Medical technology / Healthcare
Required skills
Complaint management, root cause analysis, risk assessment, FMEA, regulatory knowledge (medical devices), data analysis, stakeholder coordination
Preferred skills
Experience in medical technology, technical/commercial/medical background with technician qualification, English proficiency
Technologies
None stated
Responsibilities
Coordinate and lead quality meetings, analyze complaint data and customer feedback, implement corrective actions and recalls, support market surveillance and risk analyses, report to quality management and product safety
Seniority
Mid-level, experienced professional